FAQs

Our Rice Cakes should be stored in a cool, dry place. Once opened, they should be stored in an airtight container to retain their freshness and are best consumed within 7 days.

To keep your rice cakes fresher for longer, we advise the following method for opening & resealing: open and set aside the reclose clip. With a pair of scissors, cut carefully 10mm from the top. Then, use your thumbs to push up the rice cakes from one side until they come loose. Twist the top and reseal the pack with the clip.

Supermarkets are constantly adjusting their ranges, and if you can’t find the product you’re looking for, have a chat with the Store Manager or Head Office.

We understand the responsibility that we have to reduce the impact of our packaging on the environment, and we are continuously working hard on this as it is so important to us.

At the moment, the packaging that we use is the best to keep our rice, corn and lentil cakes fresh and delicious for you to enjoy them.

Currently, our rice, corn and lentil cake packaging is made from either a plastic-based or metallised plastic material. This packaging is ‘ready to recycle’ and can be recycled at carrier bag collection points at the larger stores of major supermarkets. Please check with your local supermarket, for more information see: Plastic bags & wrapping (soft plastic) | Recycle Now. Recycling at home depends on local authorities and we are all working hard together to try and make both these types of materials recyclable from home.

We are also working hard to revaluate the plastic clips – but for now they can be used to reseal the packaging and keep you rice, corn and lentil cakes fresh. You can also reuse these clips with other packaging in your home or kitchen.

We are also members of The UK Plastics Pact.- where together we are working to reduce, recycle and reuse packaging to ensure we minimise our impact of our packaging on the environment. For more information see: wrap.org.uk/ukplasticspact

They are! We’re pleased to say, we have worked closely with OPRL (for more information see: OPRL) to create Stock Cube and Stock Paste packaging that is fully recyclable.

Our Stock Cubes: The cardboard packaging we use on all stock cubes is recyclable. The metallised foil wrapper, keeping all that delicious flavour packed in is also fully recyclable. All you need to do is pop both into your recycling bin at home.

Our Stock Pastes: We worked hard to make sure the tube and the lid on the pastes are both fully recyclable from the comfort of your home. Please don’t worry about any residue in the tubes, this will still be recycled.

We understand the responsibility that we have to reduce the impact of our packaging on the environment and it is in our mission to continue to minimise our environmental impact.

The environment is important to us and we always use high quality, natural and, where possible, organic ingredients to ensure our products taste great without the need for artificial additives. Some of our stocks and gravy products contain a small amount of palm oil to stop the other ingredients from separating. Palm oil is cultivated in the tropical areas of Asia, Africa and South America, and there are concerns that the increasing global demand is causing the expansion of plantations into eco-sensitive areas and the increase in greenhouse gas emissions.

In April 2011 we became a Member of the Roundtable on Sustainable Palm Oil (RSPO), a global multi-stakeholder initiative set up to encourage the sustainable production and use of palm oil. Currently, we are 100% RSPO certified. We now only source palm oil from certified growers. We buy the sustainable palm oil at a premium, which allows the producer to reinvest and help tackle the environmental and social issues surrounding the palm oil industry.

You will notice on our labels a logo which explains that the Palm Oil we use is certified by the RSPO. Any of our products that contain Palm Oil but do not currently display the logo will do so when the packaging is next printed.
We fully support the RSPO and we are committed to sourcing and using only certified sustainable palm oil in our products.

To find out more information some good websites to visit are:
http://www.rspo.org/

We’re proud to confirm that there are no genetically modified ingredients in any of our products and we don’t add any MSG either.

Some of our products are gluten free and we will always make this clear on the packaging too, with full allergen advice. On the ‘Things we make’ page on our website you can use the little check boxes at the top of the page to find products that are gluten free, vegan, vegetarian, low fat and organic.

Our consumer’s health and wellbeing is always our main focus. Kallo products are made with simple, natural ingredients. If you are an allergy sufferer please check the ingredients list and allergy advice on pack. We try to minimise the number of allergens in our products, but from time to time recipes may change so please do check packaging for up to date information.

The safety of our food products is of paramount importance to us. Arsenic occurs naturally in a wide range of foods at low levels. It is caused by the presence of arsenic in soil and water and can occur both naturally and due to contamination from industrial processes such as mining and smelting of metals. We can confirm that all of our rice products comply with current arsenic regulation and we will continue to follow the Food Standard Agency’s advice

The glucose syrup in our Stock Cubes is sourced from maize.

We receive many letters on a daily basis asking for us to contribute samples. Sadly we are unable to accommodate every request, which is why we have a policy in place where we prioritise giving free samples to charitable causes.

Unfortunately we do not currently have the facilities to sell direct in small quantities. In order for us to supply direct accounts, due to the way our business model operates, we cannot supply volumes less than 22 pallets (full container).

If your requirement is for a smaller volume you can contact one of our UK wholesalers, who would be happy to assist in smaller orders:

• Tree of Life − http://www.treeoflifeuk.com
• Community Foods − http://www.communityfoods.co.uk
• Essential Trading − http://www.essential-trading.co.uk/home.html
• Queenswood Wholefoods − http://www.queenswoodfoods.co.uk/organic.html
• Suma Coop − http://www.suma.coop

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